A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Client Services Manager (Care Manager) - Senior Home Care HSC Central Ohio LLC Worthington, OH Job Details Full-time From $50,000 a year 21 hours ago Benefits Paid holidays Disability insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Computer operation Staff supervision Customer relationship building Team supervision Coaching Employee relationship building Company vehicle operation Driver's License Productivity software Quality data entry
Full Job Description Description:
Help seniors age with dignity while leading the care that makes it possible. HomeWell Care Services is seeking a compassionate, organized, and accountable Client Services Manager to coordinate care, support caregivers, and ensure exceptional service delivery for seniors aging safely at home. If you enjoy building relationships, solving problems, and making a meaningful difference in people's lives, we'd love to meet you. Why Join HomeWell? HomeWell Care Services has proudly earned Activated Insights' Leader in Experience, Provider of Choice, and Employer of Choice awards in 2022, 2023, 2024, 2025, and 2026 .
We Offer:
Company vehicle provided for work-related travel Competitive salary starting at $50,000+ annually Health, dental, vision, life, short-term disability, and long-term disability insurance 401(k) contribution Paid Time Off (PTO) Nine (9) paid holidays Opportunity to earn comp time while participating in the on-call rotation Supportive, team-oriented work environment What You'll Do Coordinate client care services, including assessments, care planning, client visits, and caregiver introductions Supervise and support caregivers through coaching, orientation, quality assurance visits, and performance management Serve as a primary point of contact for clients, families, caregivers, and referral partners Collaborate with the Staffing Coordinator to ensure appropriate caregiver-client matches Maintain accurate documentation and support compliance requirements, including long-term care insurance documentation Participate in an on-call rotation to address urgent client and caregiver needs Work collaboratively across departments and perform other duties as assigned to support the success of our clients and team
Requirements:
What You'll Bring Minimum of 2 years of experience in a care-related field Previous supervisory or leadership experience Strong communication, relationship-building, and problem-solving skills Ability to lead, coach, and hold team members accountable Valid driver's license, proof of insurance, and ability to travel locally Basic computer proficiency, including Microsoft Office and data entry Ability to successfully pass a criminal background check Schedule Full-time position Monday-Friday, 8:30a.m. - 5:00 p.m. Participation in a shared evening and weekend on-call rotation Some flexibility required based on client needs Compensation details: 50000-50000 Yearly Salary PIbb5d51acaa82-25404-40571529
