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5
5B's
Customer Account Manager
Career Insights for Customer Service Supervisor
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Scorecard
Based on Ohio data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,867 / year median in Ohio
-3% projected decline
Job Description
Join the Buzz at 5B's - Where Craft Meets Customer Care At 5B's , we're not just decorating apparel—we're building relationships and delivering quality that speaks for itself. As one of the largest apparel decorators in the U.S., we're looking for customer-first professionals who are ready to dive into the fast-paced, creative world of custom garment decoration. As a Business Account Coordinator , you'll work directly with our business clients to guide orders from first contact to final ship—ensuring every detail is perfect and every client is happy with their product. What You'll Be Doing Serve as the go-to point of contact for B2B clients via phone and email Process, track, and manage custom orders Collaborate with our production teams to keep projects on schedule Troubleshoot issues with confidence and professionalism Become a product expert—understanding fabrics, finishes, and decoration techniques Champion our quality standards and support a best-in-class customer experience What You Bring to the Hive 2+ years of B2B customer service or order management experience Strong written and verbal communication skills