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Mosaic Personnel

Customer Service Manager

Pay: Not specified

Posted: 1 week ago

Location: Oklahoma City, OK (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/8/2026

Career Insights for Customer Service Manager (General)

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Scorecard

Based on Oklahoma data

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$75,668 / year median in Oklahoma

-2% projected decline

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Job Description

Customer Service Manager Mosaic Personnel - 4.3 Oklahoma City, OK Job Details Full-time 1 day ago Qualifications Live chat Performance improvement leadership Email customer support Management Managing teams in a customer support role Process optimization 5 years Logistics customer service Performance Reporting Gap analysis Managing clients in a customer support role Bachelor's degree Logistics order management Order issue resolution Process improvement planning Business operations Senior level Email support

Full Job Description Customer Service Operations Manager Location:

Oklahoma City, OK |

Type:

Full-Time |

Industry:

Manufacturing Why This Opportunity Stands Out Two openings are available, each with a different customer service focus. One role leads a traditional phone and email support team, with online chat coming soon. The other supports customers through detailed, custom product orders in the culinary space. What You'll Be Doing Lead a customer service team and improve how orders and customer questions are handled. Work with logistics and distribution teams to prevent delays and solve order issues. Track service results, find process gaps, and put practical improvements in place. What We're Looking For At least five years of experience in customer service operations, logistics, supply chain, or a related area. Experience with order fulfillment, distribution, reporting, and performance measures. A bachelor's degree is preferred. Equal Employment Opportunity #MPIAJ