Dealer Support Team Agent

Job Listing ID:

4489875

Job Title:

Dealer Support Team Agent Application Deadline:

08/08/2026

Job Location:

Portland

Date Posted:

05/11/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Inside the Role The responsibility of the Dealer Support Team (DST) is to assist our dealer network with all parts order inquiries. We are a customer facing team that collaborates cross-functionally with multiple DTNA teams in order to resolve customer issues and inquiries relating to Aftermarket parts orders. We work diligently with our Supply Chain partners to ensure timely shipment to the ordering dealer and/or PDC locations. Our vision is to deliver an unmatched level of customer experience in our industry; a vision built on the pillars of transparency, communication, quality, and timeliness. The ideal candidate will be passionate about customer service and has a strong ability to pivot from one task to another when needed. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of$58,000 - $75,000 USD Pay offered dependent on knowledge, skills, andexperience Benefits include annual bonus program; 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 15calendar holidays;8 weekspaidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans. What You Drive at DTNA Manage incoming and outgoing customer calls Answer phones from customers professionally by responding to customer inquiries and complaints. Research required information using available resources. Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions Resolve customer inquiries for part and order status using case management tool and SAP Work internally with cross functional partners to ensure accurate communication on customer orders Timely communication on dealer cases (Case management tool) Build rapport with the dealer network and internal partners through professional and standardize communication Support internal partner needs regarding inquiries relating to order status As a customer service role, professionalism and adherence to the standard process...

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Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-693

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$58,000.00 to $75,000.00 per Year Depending on Experience

Benefits Offered:

Vacation, Short-Term Disability, Long-Term Disability, Retirement Job Requirements

Experience Required:

 At least 2 years

Education Required:

Bachelors

Minimum Age:

N/A Gender:

N/A

Employer Will Perform:

Background Check , Drug Test