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DSP Connections, Inc

Family Service Representative

Pay: $56,000/yr

Posted: 2 weeks ago

Location: Salem, OR (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/29/2026

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Based on Oregon data

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$61,906 / year median in Oregon

-1% projected decline

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Job Description

Job Type:

Full-time Salary:

$56,000.00 per year We are looking for an individual to join our Care Team. This position is primarily responsible for balancing relationships with County Service Coordinators, our clients, Families, and our DSPs.

Responsibilities:

Family Service representatives (FSR) report to the Director of the Care Team. As a FSR you will oversee a caseload of clients. You will be primarily responsible for completing regular check-ins and directing their support needs. Responsibilities include but are not limited to: Organize Client Supports Manage Crisis Situations Checking/responding to emails/calls/texts daily Completing client intakes Regularly visiting clients/families within their homes Ongoing communication with clients/families/Service Coordinator Ongoing support to families/Client/DSPs This is a growing position; we are a dynamic company that stays on our toes. We are looking for flexible, charismatic, and "can-do" candidates to grow and change with us. Growth and change can include titles and responsibilities.

Qualifications:

Minimum age: 18 years old Minimum 1-year experience in the I/DD industry High School Diploma or equivalent Be cleared through a federal background check. Ability to accept guidance and supervision. Professional demeanor Understanding our family's needs Drive to help others

Attend Regular Team Meetings Benefits:

401(k) 401(k) matching Dental Insurance Health Insurance Life Insurance Paid time off Retirement plan

Vision Insurance Schedule:

In-Office Monday thru Friday 8 am-5 pm: May require some flexibility to support our family's needs.