Shop Service Manager / Lead Technician

Shop Service Manager / Lead Technician Total Offroad & More - 2.7 Tigard, OR Job Details Full-time $52,000 - $80,000 a year 19 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Customer communication Automotive repair Customer service Workflow management (operations management method) Upselling Equipment installation Mid-level Auto service management Performance management Supervising experience Suspension Task prioritization Mentoring Training Automotive diagnostics Crew management Leadership Communication skills Safety protocol implementation Full Job Description Total Offroad & More is looking for a skilled and motivated Service Manager to join and lead our service team in Tigard, Or. This is a working leadership role that requires strong technical skills, your own tools, and the ability to manage and support a team of technicians. The ideal candidate has extensive experience in aftermarket suspension and accessory installations, and thrives in a fast-paced, hands-on environment. Position is a salary plus commission role. Key Responsibilities Lead by example by performing aftermarket installations, including suspension kits, lift kits, lighting, bumpers, and other truck accessories Supervise daily shop operations and provide guidance, support, and mentorship to technicians Assign and prioritize work orders to ensure efficient workflow and high-quality results Monitor technician performance and provide training and feedback as needed Enforce safety procedures and ensure a clean, compliant, and productive work environment Collaborate with the sales team to identify upsell opportunities and ensure a seamless customer experience Troubleshoot and solve installation or service challenges as they arise Qualifications Proven experience in automotive repair and aftermarket installations (especially suspension and accessories) Prior leadership or supervisory experience in an automotive shop environment Strong technical knowledge of lift kits, leveling kits, truck accessories, and related systems Able to diagnose, rebuild, and regear axles, drivetrain Ability to read and follow technical installation instructions and diagrams Must own a complete set of tools suitable for the role Effective communication and customer service skills Ability to multitask and manage a busy workflow efficiently

Day Range:

Weekends as needed

Shift:

8-hour shift

Work Location:

In person at our automotive service center If you're an experienced automotive professional with a passion for aftermarket truck accessories and suspension systems, and you're looking for a hands-on leadership role, we encourage you to apply for the Automotive Shop Foreman position.

Job Type:

Full-time Pay:

$52,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person