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CO
Care Options for Kids
Entry Level Healthcare Management
Career Insights for Customer Service Supervisor
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$56,842 / year median in Pennsylvania
-3% projected decline
Job Description
Entry Level Healthcare Management Care Options for Kids - 3.9 Allentown, PA Job Details Full-time $50,000 - $55,000 a year 2 hours ago Benefits 401(k) Paid time off Vision insurance Qualifications Staff scheduling Employee relationship building Team scheduling Bachelor's degree Full Job Description Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric therapy , nursing, and school-based services. We seamlessly integrate into children's lives by bringing individualized care to children where they live, work, and play. Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance. We are seeking a critical thinker and proactive Client Service Coordinator who can wear many hats, coordinator the staffing operations of the office, collaborate with clinical supervisor and account management in the performance management of nursing staff. Responsible for client scheduling. Responsibilities to include but not limited to: Responsible for the coordination of client visits, maintenance, and upkeep of scheduling records Communicate scheduling changes between office and field staff accurately and on a timely basis Act as a liaison between clients and scheduled staff to communicate changes and needs Deliver superior customer service to clients and field staff to ensure quality home care service is provided Focus on managing coordination of client services and emergent scheduling issues Build lasting relationships with clients, referral sources, payers, and community organizations Manage caseload while proactively growing it by adapting to strategic initiatives set by management Provide recommendations to management for improved results based on current business trends and feedback Develop strong, communicative relationships with the team Position is guided by goals and deadlines, which requires excellent organization and time management skills Ability to handle on-call, which is after work hours Perform other duties as assigned by supervisor