A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Center Manager is required to have prior supervision and management experience! UPS Center Associate delivers world-class customer service to all retail customers by providing Notary Services, receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has a Public Notary certification for PA, previous retail sales experience as a manager, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiries Continuously practices good listening skills with customers, UPS Store team members, and leadership Takes ownership of the customer's shipping needs and offers viable solutions Takes action to learn all product and service offerings, alternative solutions, and industry trends Operates all equipment, software, and devices in an expert fashion and is willing to teach others Maintains a clean and safe working environment Maintains strong attention to detail when proofing all materials Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience Understands and fulfills the needs of walk-in customers and telephone/email inquiries May open and/or close the store and perform end-of-day accounting, etc. Operates and maintains print and finishing equipment Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently Provides prompt, efficient shipping expertise Takes ownership of any shipping problems and offers viable solutions Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents Calls customers to arrange pickup of products, vendors for supply and services Checks in inventory
QUALIFICATIONS
High school diploma or GED required Retail/customer service experience Good communication and people skills Strong computer skills, including Microsoft Office and Adobe Suites Outstanding phone skills Strong verbal and written communication skills, including spelling and math Prompt, reliable, and responsible Able to lift 40+ pounds Willing and able to work 25 to 30 hours per week for a 6-day work week Excellent written and verbal communication skills One year of customer service experience required (more preferred) Able to cross sell and up sell products and services Detail oriented, organized, and able to multi-task Outstanding phone skills
BENEFITS
Casual and creative work environment Performance Bonus The UPS Store provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type:
Full-time Pay:
$15.00 - $18.00 per hour
Benefits:
Dental insurance Health insurance Vision insurance
