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II
Invictum, Inc.
AT&T Associate (Entry Level)
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Account Manager
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$90,416 / year median in Pennsylvania
-14% projected decline
Job Description
Helping local businesses stay connected starts with the right conversation—and that's where you come in. We're hiring a full-time AT&T Associate to support our AT&T business campaign. This is an entry-level, in-person opportunity where you'll work directly with local business owners, introduce AT&T wireless and telecommunications services, and guide clients through the enrollment and account setup process. Whether you're starting your career or bringing experience from customer service, retail, hospitality, or sales, we'll provide the hands-on training and ongoing coaching you need to succeed. Key Responsibilities of the AT&T Associate Meet directly with local business owners to introduce AT&T wireless, internet, and telecommunications services. Review each client's current services and recommend AT&T business solutions based on their communication and connectivity needs. Present available service plans, product features, pricing options, and current promotions clearly and professionally. Guide clients through service enrollments, activations, and account setup while ensuring all information is accurate. Build professional relationships with business owners through consistent communication, reliable support, and follow-up. Maintain accurate client records, enrollment documentation, service agreements, and daily account activity. Answer questions regarding AT&T services, account options, billing, and the enrollment process. Collaborate with teammates and leadership to support new account acquisition, client retention, and overall sales performance. Continue developing your skills in account management, client services, B2B sales, telecommunications, and customer relations through ongoing coaching and professional development. What We're Looking For in a AT&T Associate Strong communication, relationship-building, and organizational skills. Interest in account management, telecommunications, client services, B2B sales, or customer service. Self-motivated, dependable, and comfortable working directly with local business owners. Professional attitude and willingness to learn about AT&T business products, services, and account options.