We are seeking a Customer Service Manager to join our dynamic team at Gillece Services. In this role, you will oversee all of our customer service representatives, ensuring exceptional customer service and efficient communication between clients and our skilled technicians. Your leadership will be key in maintaining our reputation for excellence. Responsibilities Manage daily operations of the call center to ensure efficient workflow. Lead and motivate a team of customer service representatives to achieve performance goals. Analyze call center metrics to identify areas for improvement and implement effective strategies. Ensure high levels of customer satisfaction by providing timely and effective solutions. Develop training programs for staff to enhance their skills in customer service and communication. Collaborate with other departments to streamline processes and improve overall service delivery. Requirements Proven experience in a managerial role within a call center or customer service environment. Strong leadership skills with the ability to motivate and develop a team. Excellent communication skills, both verbal and written. Ability to analyze data and make informed decisions based on metrics. Familiarity with project management principles is a plus. Multilingual abilities are an advantage but not required. If you are passionate about leading a team to deliver exceptional customer experiences, we invite you to apply for the Call Center Manager position at Gillece Services today! Company Overview Gillece Services is a leading home services company recognized for excellence in plumbing, heating, cooling, and electrical services. Voted "Best of the Best" for TribLive in multiple categories, we pride ourselves on delivering unparalleled service and ensuring customer satisfaction through our skilled technicians and commitment to quality.

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have any professional work experience in a Call Center position? Do you have any managerial experience in a Call Center or Customer Service role? Do you have any flexibility to work weekend days? Are you a proficient typist? Ability to

Relocate:

Bridgeville, PA 15017: Relocate before starting work (Required)

Work Location:

In person