Job Title:

Client Experience Coordinator Location:

Exton/West Chester, PA Salary Range:

$42,000 - $48,000 (In-person, No Remote Work)

Company Description:

Keller Williams Realty is the #1 real estate company in the world, known for our innovative approach to real estate and top-tier training programs. At Keller Williams, we prioritize our clients' needs, offering exceptional service and support throughout the home buying and selling process. Our Exton/West Chester office is seeking a dedicated Client Experience Coordinator to join our dynamic team and help us continue to provide unparalleled service to our clients. As a Client Experience Coordinator, you will be the primary point of contact for our clients, ensuring they have a seamless and positive experience from start to finish. Your role is essential in maintaining the high standard of service that Keller Williams is known for, by managing communications-including creation of marketing content, coordinating with agents, and handling client inquiries with professionalism and care.

Key Responsibilities:

Serve as the main point of contact in our office, providing excellent customer service. Manage communications via phone, email, and in-person interactions. Create marketing content to promote and inform clients of upcoming events, business results and Market Center value. Coordinate with agents and other team members to ensure client needs are met promptly. Assist in scheduling and coordinating agent appointments, meetings, and events. Maintain and update agent records in our CRM system. Handle client feedback and resolve any issues or concerns in a timely manner. Support the team with administrative tasks as needed to ensure smooth operations. Contribute to creating a welcoming and professional environment in the office.

Qualifications and Skills:

High school diploma or equivalent required; Associate's or Bachelor's degree preferred. 2+ years of experience in a customer service or client-facing role (hospitality, retail, education), real estate or related industry experience is a plus. Strong communication skills, both verbal and written. Excellent organizational and multitasking abilities. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Products (Gmail, Docs, Sheets, Drive), Canva and CRM systems. Ability to work independently and as part of a team in a fast-paced environment. High level of professionalism and a strong commitment to client satisfaction. Familiarity with real estate transactions and terminology is a plus.

Work Environment:

This position is based in our Exton/West Chester office and requires in-person attendance. It is not a remote role. The Client Experience Coordinator will work closely with our team in a collaborative and energetic environment, where exceptional client service is our top priority. How to

Apply:

Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and experience. We look forward to hearing from you and exploring how you can contribute to our team at Keller Williams Real Estate.

Job Type:

Full-time Pay:

$42,000.00 - $48,000.00 per year Ability to

Commute:

Exton, PA 19341 (Required) Ability to

Relocate:

Exton, PA 19341: Relocate before starting work (Required)

Work Location:

In person