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Aras Fine Rug Cleaning and Restoration
OFFICE MANAGER / CUSTOMER SERVICE COORDINATOR
Career Insights for Customer Service Manager (General)
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Based on Pennsylvania data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$76,923 / year median in Pennsylvania
-8% projected decline
Job Description
Aras Fine Rug Cleaning & Restoration — Malvern, PA Full-Time Hours | Monday-Friday | 9:00 AM-4:00 PM Contract Position | Excellent Pay | Paid Holidays & Vacation Aras Fine Rug Cleaning & Restoration is an established, family-owned rug cleaning and restoration company seeking a reliable, organized and confident Office Manager / Customer Service Coordinator to take an active role in managing our day-to-day office operations. We offer excellent, competitive pay , a consistent Monday-Friday schedule, paid holidays and paid vacation time . While this position does not currently include health insurance or a traditional corporate benefits package, we value long-term employees and are open to additional benefits and opportunities as the position grows and develops over time. We are looking for someone who wants to become an important and dependable part of a small business—not someone simply looking for a temporary job. Responsibilities Open and close the office Answer phones and provide excellent customer service Schedule appointments and coordinate customer needs Learn our services and assist with pricing and estimates Enter customer and job information into our computer system Maintain records, paperwork and filing Assist with sales and customer follow-up Communicate with customers regarding their rugs and services Coordinate with our cleaning and restoration staff Keep the office organized and running efficiently Handle general day-to-day office responsibilities Take initiative and help solve problems as they arise The Person We're Looking For The right candidate is dependable, punctual, organized, personable and confident. You should be comfortable working independently, answering phones, dealing directly with customers and handling several responsibilities at once. This is a small, active, hands-on business—not a quiet corporate office. We need someone who can take ownership of their responsibilities , learn how our business operates and become someone the owners can truly rely on. Previous experience in office management, customer service, administration, sales, scheduling or a small-business environment is strongly preferred.
Position Details Location:
Malvern, PA Schedule:
Monday-Friday, 9:00 AM-4:00PM Work Location:
In personPosition Type:
Contract Compensation:
Excellent/competitive pay based on experiencePaid Time Off:
Paid vacation time and paid holidaysAdditional Benefits:
Opportunities for additional benefits and growth for a successful long-term employee To Apply Please send your résumé and briefly answer the following questions: Why are you interested in working for a small, established business? What experience do you have with office management, customer service, scheduling or sales? Are you comfortable being responsible for opening and closing an office? Are you consistently available Monday-Friday from 9:00 AM-4:00 PM? Are you looking for a long-term position? What hourly rate are you seeking? Serious applicants only. We are looking for a dependable, motivated person who wants to become a valued, long-term part of our business.Pay:
$25.00 - $30.00 per hourWork Location:
In personBenefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance