Do you want to work in a fast-paced, multi-tasking position? Do you want to be a part of a family oriented small business that invests back in it's community and it's employees? Come join Team Hagan as a customer service and contract administration representative. This position full time on site working out of our Meadville Pa location. We provide competitive pay, full benefits and a training program as well.

Essential Responsibilities:

Answer client calls and manage incoming communications professionally and courteously Create and maintain customer support contracts using the company ERP software Assure that the correct billing amounts and dates are in place. Work with customers to answer any questions pertaining to their support contract. Assist customers with troubleshooting common copier errors over the phone Enter service repair tickets Enter customer supply orders Copy and Fax services Enter payments General customer support with copy, fax, email, print services Assisting sales manager with processing equipment lease documents Job Qualifications 100% onsite position Proficiency with Microsoft applications Excellent verbal and written communication skills Customer Service oriented Excellent interpersonal skills Professionalism Self-motivated Proactive sense of urgency to take initiative Ability to prioritize tasks Concentration, speed, accuracy to handle paperwork expeditiously Be able to pass a pre employment drug screen Benefits Being a valued employee 401k option and match Health Insurance Vision coverage FSA plan PTO Personal days YMCA Wellness Plan Working for a small local business At Hagan Business Machines we believe that our people are keys to our success. If you are interested in becoming a part of our team we welcome your application. Hagan Business Machines is an EEO compliant employer. Even though all applicants are appreciated only those of interest will be contacted.

Job Type:

Full-time Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person