STRATEGIC SKILLS

Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

OPERATING SKILLS

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results. COURAGE Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

ENERGY AND DRIVE

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

PERSONAL AND INTERPERSONAL SKILLS

Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.

KNOWLEDGE/SKILLS

Requires a working knowledge of hotel banquet/catering food and beverage services, policies and operations.

Requires knowledge of computer programs:

Delphi, PEP knowledge a plus! Requires compiling facts and figures in accordance with established procedures. Communication skills required to provide information and associated services to hotel management and guests. Excellent hearing necessary for verbal interaction with guests and associates. Excellent vision necessary to view set-ups. Excellent speech communication skills required for verbal interaction with guests and associates. Excellent literacy necessary to read BEO's, process gratuities and payroll, etc.

ABILITIES

Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally. Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally. Mobility - ability to service clients on a moment's notice, variable distances. Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

EDUCATION/FORMAL TRAINING

More than two years of post-high school education.

EXPERIENCE

Minimum of 2 years of employment in a related position with this company or other hotel organization(s).

MATERIAL/EQUIPMENT USED

Operation of computer, copier, telephone, calculator, facsimile and vacuum cleaner.

ENVIRONMENT

Inside 95% of 10 hour day. Outside 5% of 10 hour day. 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