Your Job Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt. Wolf box plant. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. This position reports to the Customer Service Manager.

Location:

This is an onsite role based at our Mt. Wolf, PA plant.

Schedule:

Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand. Our Team G-P Mount Wolf is a manufacturer of corrugated boxes and sheets. We run 3 shifts Monday through Friday with approximately 100 employees in each facility. The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager. We embrace a culture of humility, respect, and integrity. We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment. Our goal is to be the preferred partner for both our customers and our employees. What You Will Do

• Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
• Manage inventories for effective production review and planning
• Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
• Coordinate shipments of products with the shipping department
• Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
• Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
• Periodic customer visits to conduct business reviews or onboarding activities
• Create new items and manage new items through the production process
• Assist with accounts payable/receivable duties as needed
• Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis Who You Are (Basic Qualifications)
• 2+ years of Customer Account Management experience
• Comfortable using all Microsoft Office products
• Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
• Record-keeping management/documentation experience
• Experience working with cross-functional teams and vendors What Will Put You Ahead
• Inventory management experience
• Experience coordinating shipments with logistics/shipping departments
• Experience in a manufacturing, industrial, warehousing, distribution, or packaging environment At Koch companies, we are entrepreneu.

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