A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Are you the person everyone turns to when they need help? A growing organization is looking for a Customer Success Coordinator who is passionate about providing exceptional service and building positive relationships. This role will support customers through every stage of their experience, ensuring questions are answered, needs are met, and expectations are exceeded.
Responsibilities:
Assist customers via phone, email, and online communication
Resolve inquiries and troubleshoot issues
Process orders, updates, and account information
Maintain detailed customer records
Partner with internal teams to ensure customer satisfaction
Identify opportunities to improve processes and service delivery