A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
In-Person
$40000.00•$50000.00 per Year
1 Years Experience
Bachelor's degree
No Commission
40.00 hours per week / Day Shift / Full-Time
Description
Implementations Coordinator
New Hope, PA, United States At Vantage Learning, we empower educational institutions with transformative technology. We're on a mission, revolutionizing literacy education through AI-driven writing solutions and evidence-based instructional strategies. Our mission is to empower educators and students by providing cutting-edge tools and professional development that drive academic success by focus in on classroom first solutions. Why We Need You As we continue to expand our reach, we're looking for a proactive, detail-oriented Implementations Coordinator to support the successful onboarding and long-term satisfaction of our domestic and international clients. You'll be the face of our client relationships managing communications, ensuring quality implementations, and supporting end users through training, documentation, and issue resolution. Your work will ensure our clients get maximum value from the Vantage Learning platform. What you'll do: Lead new client implementations•Coordinate and support new client launches across the Vantage Learning suite.
Impact:
Ensure smooth onboarding and timely project delivery, setting the stage for long-term success.
Manage client relationships•Serve as the single point of contact for assigned accounts. Provide regular updates, manage day-to-day communications, and build trust and rapport.
Impact:
Foster client satisfaction and retention by being a reliable and responsive partner.
Generate internal and client reports•Prepare and distribute weekly, monthly, and annual updates for both internal teams and clients, per contractual obligations or special requests.
Impact:
Drive implementation fidelity, transparency and alignment across teams, customers and stakeholders.
Support QA and product documentation•Conduct quality assurance testing on new features and enhancements. Prepare training materials, user guides, tutorials, and other documentation.
Impact:
Deliver a polished, user-friendly experience that boosts client confidence and adoption.
Deliver product demonstrations and training•Host training sessions, prepare demo materials, and help users navigate the system effectively.
Impact:
Increase user adoption and reduce support requests.
Troubleshoot and track issues•Assist clients with technical issues, document bugs, and manage them in our internal tracking system.
Impact:
Improve product quality and user experience through fast, effective support.
Collaborate across departments•Work with internal teams including product, development, and accounting to coordinate invoicing, communicate product updates, and share client feedback.
Impact:
Ensure organizational alignment and client-centered development.
Document processes and best practices•Maintain internal wikis and guides to ensure consistent practices across the department.
Impact:
Enhance operational efficiency and knowledge sharing.
You need these qualifications:
Bachelors degree or equivalent work experience required
Resourcefulness to manage multiple client projects simultaneously in a fast-paced environment
Distinguished written and verbal communication skills
Admirable attention to detail and commitment to quality
Aptitude for Microsoft Word, Excel, PowerPoint, and Project
Vigorous research, troubleshooting, and analytical skills
Self-starter with a customer-first mindset It would be great if you also have: Experience with SaaS or web-based platforms
Prior experience in client support, training, or implementations
Coziness with cross-functional collaboration
Familiarity with documentation tools or QA systems
Benefits & Perks:
Medical, Dental, and Vision Insurance
401(k)
Life Insurance
Short-Term and Long-Term Disability
Legal and ID Theft Protection
Pet Insurance
Accident Insurance
Critical Illness Insurance
Tuition Reimbursement and paid training Equal opportunity employment There's one more, very important thing. We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply. We hope you can join us. Additional Details How To Identify Potential Job Scams
