About Us Thomas Carpet Cleaners is a family-owned company providing residential and commercial cleaning services — carpet, upholstery, hardwood floors, tile & grout, and area rugs. The Role We're looking for an organized, dependable multi-tasker to manage leads, schedule jobs, coordinate technicians, and support customers from first contact through payment. You'll be the main point of contact connecting customers, sales, technicians, and management — so quick thinking and clear communication are key. What You'll Do Leads & Sales Respond quickly to new leads (phone, email, website) and follow up until they book Answer customer questions and spot additional sales opportunities Track leads, follow-ups, and conversions Scheduling Schedule and manage residential and commercial jobs Keep the schedule accurate and adjust it as needed throughout the day Communicate changes to customers, technicians, and the team Technician Coordination Dispatch technicians and monitor arrival times and progress Troubleshoot issues like call-outs, delays, or equipment problems Flag recurring issues to management Customer Service Serve as the go-to contact before, during, and after service Respond promptly to calls, emails, and texts Resolve concerns professionally and follow up to ensure satisfaction Billing & Payments Prepare and send accurate invoices; process payments Follow up on past-due balances Prepare daily deposits Office Support Keep customer, job, and payment records accurate Support the area rug shop and general office tasks as needed Report on leads, scheduling, sales, and other key metrics What We're Looking For Strong communicator who responds quickly and stays on top of details Comfortable multitasking and making decisions under pressure Takes ownership of problems instead of passing them along Reliable and accurate, especially with scheduling and payment info

Pay:

$25.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 3% Match Employee discount Health insurance Paid time off

Work Location:

In person