A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Job Description Our client is seeking an Administrative Temp/Customer Service Coordinator to join their team in Oaks, PA! This person represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems. Typically reports to a Supervisor or Manager. Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role. Their tasks are routine in nature, do not require decision-making and they work under close supervision. Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.
Pay rate:
$20 per hour
Oaks, PA Responsibilities:
Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication. Provides accurate, valid and complete information by using the right methods/tools. Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution. Keeps records of customer interactions, processes customer accounts and files documents. Follows communication procedures, guidelines and policies. Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes. Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting
Required Qualifications:
HS Diploma, GED, or equivalent experience required Less than one year of related experience. If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn . Opportunity Awaits #
