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LL
Landis Logistics
Account Manager
Career Insights for Customer Service Account Manager
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$90,416 / year median in Pennsylvania
-14% projected decline
Job Description
Job description We are a vibrant, family-oriented 3rd party warehousing and fulfillment company looking to add high-quality individuals to our Pottstown, PA team. We recognize that our employees are our most valuable asset. We strive to maintain a team atmosphere in which each of our employees is an integral part of the organization. The Account Manager is dedicated to 10-20 assigned customers and performs the following job duties within the Client Services department: Communicate with customers professionally and effectively on a regular basis via email and phone. Return phone calls and emails promptly. Communicate customer needs and requests to the operations team in a deadline driven environment. Research and resolve any customer issues; work closely with management to ensure that any customer needs and issues are addressed. Oversee order processing in the WMS (Warehouse Management System), learn all aspects of the system with the goal of becoming a power user. Closely monitor customer orders, receipts, and other projects to ensure timely and accurate processing. Qualifications Candidates must have a focus on excellence by working constructively with the operations team to meet and exceed all customer expectations. Experience in warehousing, 3rd Party Logistics, or multi-channel e-commerce strongly preferred Very strong written and verbal communication skills Strong computer skills required; experience working with Microsoft office products, especially Outlook and Excel. High comfort level in learning new systems. This position offers the following benefits: Potential for career growth within the department Holidays and paid time off, daytime schedule Medical, Dental, Life, Short Term and Long-Term Disability insurance Retirement savings plan with company match Positive work environment This is an in-person position