We are seeking an energetic, enthusiastic and experienced manager to join our team. This is a full-time position, in our recently renovated entertainment center with a tastefully designed atmosphere, a welcoming fun environment and polite knowledgeable associates. It is a family owned operated business, for 69 years. We insist on operating with integrity and sincerity, and we respect all who enter our establishment fairly and equally in all circumstances. Our associates are our number one asset, and our future goals include growing our attractions, continuing excellent customer service, and maintaining our reputation for providing a clean, safe and modern facility. Idle Hours Entertainment North is a fun place to visit and to work! Managerial responsibilities include supervising a team of resale sales staff, customer service attendants and maintenance crews respectfully, confidentially and effectively; scheduling and adjusting daily schedules for customer service shift personnel to adequately ensure optimal efficiency for the business and the current customer base; training and evaluating associates; tracking monthly results and trends for business forecasting; resolving escalated customer issues; as well as greeting guests, circulating throughout the center to check in with guests during their visit to maintain a pleasant rapport during their stay. Regular communication with active owners is expected. Qualifications will include previous experience in the entertainment industry, retail customer service or other related fields; the ability to privately resolve any inside associate turmoil when necessary; the ability to thrive in a fast paced environment; strong leadership qualities; excellent written and verbal communication skills; creative promotional skills; a highly developed level of emotional intelligence with a keen sense of awareness, empathy and other fine tuned social skills; successful completion of a 2 or 4 year program business degree will be appreciated though not required. Computer knowledge and experience is necessary! Shifts will include a schedule of daytime and evening hours. Salary is competitive, and will be based on applicant's individual knowledge, experience and performance.

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Customer service: 2 years (Required) Security clearance: Confidential (Preferred) Shift availability: Night Shift (Required) Day Shift (Required) Ability to

Commute:

Scranton, PA 18508 (Required)

Work Location:

In person