A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Assistant Service Managers Wanted. Looking for Assistant Service Manager jobs in Sewickley where your skills can make a real impact? This opportunity offers the chance to contribute to a growing team, develop your experience, and build a rewarding career in a professional work environment. If your skills and experience are a good match for this role please apply today. This opportunity is being offered by Staffmark to qualified candidates. Education Requirements Bachelor's degree in Business, Operations Management, Construction Management, Project Management, or a related field preferred; equivalent experience will be considered. Proficiency with Microsoft Office and business management software required. Strong understanding of customer service, scheduling, and operational processes. Experience Requirements Experience in customer service, service operations, project coordination, inside sales, operations management, or field service administration. Proven ability to coordinate project schedules, installations, service calls, and operational resources. Experience managing customer communications and resolving service-related issues. Background in construction, manufacturing, industrial services, equipment distribution, building products, or a related industry preferred. Experience with purchasing, inventory management, and vendor coordination is a plus. Preferred Qualifications Strong customer relationship management and account support skills. Excellent verbal and written communication skills with the ability to interact professionally with customers, vendors, and internal teams. Strong organizational, multitasking, and time management abilities. Demonstrated problem-solving and conflict-resolution skills. Ability to analyze project performance, costs, profitability, and operational metrics. Experience supporting team development, employee training, and workforce scheduling. Physical Capabilities Ability to work in a fast-paced office and operational environment. Frequent computer use, phone communication, and data entry throughout the workday. Ability to manage multiple projects, deadlines, and priorities simultaneously. Occasional travel to customer sites, job sites, or company locations as required. Ability to move throughout office, warehouse, or project environments when needed. Job Duties Serve as the primary point of contact for customers regarding service requests, maintenance needs, scheduling, and project updates. Coordinate installation schedules, service appointments, and project timelines from inception through completion. Manage purchasing activities, vendor relationships, materials procurement, and equipment coordination. Utilize business software and reporting systems for scheduling, project tracking, purchasing, and operational oversight. Assign workforce resources and manage daily operational activities to ensure service excellence. Recruit, train, coach, and supervise team members while promoting a positive and productive work environment. Resolve customer concerns, scheduling conflicts, and operational challenges in a timely manner. Monitor project progress, budgets, profitability, and key performance indicators. Identify and implement process improvements that increase efficiency, service quality, and customer satisfaction. Collaborate with internal departments to ensure successful project execution and operational performance. Benefits Competitive Weekly Pay Comprehensive Benefits including medical, dental, and vision coverage. Life Insurance and Disability Insurance for added peace of mind. Optional 401(k) Plan to help you prepare for the future. Opportunities for Growth through a variety of assignments with leading employers. Don't Take It from Us. Ask Tom. "They are so patient, one of the best agencies I have worked for in 10 years." - Tom, Staffmark Associate What You Will Do As a Assistant Service Manager you will perform responsibilities that support the daily operations of your assigned employer while following established procedures, quality standards, and workplace safety requirements. Duties may include operating equipment, working with customers, handling materials, preparing documentation, supporting administrative activities, using technology, collaborating with team members, or completing other responsibilities appropriate to the position. Successful Assistant Service Manager professionals demonstrate adaptability, professionalism, attention to detail, and a commitment to producing quality work while contributing to organizational success. The Assistant Service Manager contributes to daily operations by completing assigned responsibilities with professionalism, attention to detail, and a commitment to organizational goals. This role requires adaptability and the ability to work effectively in changing environments. Successful Assistant Service Manager candidates demonstrate reliability, teamwork, communication skills, and a willingness to learn while supporting efficient operations. This career is well suited for individuals seeking stable employment and long-term growth.
