A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
At Blueprint Sports Agency, we build and operate NIL and revenue models that are sustainable, compliant, and aligned with our campus partners' priorities. Since 2021, our team has helped raise and direct more than $170 million in NIL compensation to college athletes, giving departments clearer roster strategies, stronger donor engagement, and more predictable revenue streams.
POSITION HIGHLIGHTS
Operations:
Coordinate and manage background research on potential events, clients, and customers, proactively preparing briefs and summaries for senior members of Blueprint Sports leadership and Penn State athletic administration. Serve as a primary coordinator with property NIL partners, in conjunction with partner athletics leadership team, overseeing timelines, deliverables, and communication for client fulfillment and activations tied to student-athlete NIL. Assist in planning and on-site coordination for NIL-related events, appearances, and activations, serving as a day-of point of contact for internal and external stakeholders. Lead cross-departmental coordination to gather research, data, and content that highlights property NIL growth, community impact, and key accomplishments, ensuring consistent messaging across channels. Develop and maintain tracking systems, calendars, and status reports for ongoing NIL initiatives and client projects to support efficient execution and follow-through. Perform other duties as assigned in support of property NIL operations, client service, and program coordination.
QUALIFICATIONS
The ideal candidate will possess the following characteristics, traits, and experience: Live in the property market with the ability to be on campus daily Bachelor's degree from a four-year accredited college or university At least one (1) year of experience in client services, preferably within sports and entertainment At least one (1) year of experience working around event operations and marketing Demonstrated understanding of Name, Image, and Likeness (NIL) as it relates to the collegiate athletics space preferred but not required Proven track record of quickly developing and maintaining strong and lasting relationships with relevant internal and external stakeholders Possess a conscientious attention to detail and excellent problem-solving skills Demonstrate a high level of integrity and honesty Must possess an entrepreneurial mindset Ability to work nights/weekends/sporting events and travel (<10%) as needed Demonstrated proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) and Google Suite(s) Position is based on or near campus in State College, PA We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
