(0) - Full-Time Customer Service Supervisor Opened Recently

Location:

Strabane Square, 353 Washington Rd, Washington, PA 15301

Category:

Stores

Posted Date:

August 5th 2026 req

Id:

R476107 Share via Facebook Share via twitter Share via linkedin Share via Email Save job Apply Now Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment; taking appropriate partners as needed Modeling, guiding and providing direction to associates Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty Use key performance indicators (KPIs) to make informed business decisions that drive overall store results Accomplishing multiple tasks within established timeframes Training, monitoring and reinforcing company policies, procedures, standards and guidelines Maintaining adherence to company safety policies for the safety of all associates and customers Key holder responsibilities include opening and closing store processes, and providing direction to associates Other responsibilities as assigned What Skills You Have Required Must be at least 18 years of age or older Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals Strong verbal/written communication and interpersonal skills Flexible availability, including days, nights, weekends, and holidays Preferred 2 years experience in retail or similar industry

Pay Starts At:

$18.10 Save job Apply now Kohl's Cares Volunteer Program At Kohl's, community volunteering is a source of pride for Kohl's and our associates. Since 2001, Kohl's associates have volunteered more than five million hours in communities across the country. Map your commute We encourage you to verify you are applying to your prefered location.

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R472953 View More Kohl's is an equal opportunity employer. The perks Health & Well-Being We offer medical to full and part-time associates working at least 30 hours a week and all permanent associates have access to dental, vision and more! Weekly Paycheck You will get paid fast. Our Store, Credit and Distribution associates receive their paychecks each week! Associate Discount Take advantage of your 15% associate discount every day, with pop ups to 35% during associate appreciation sales. Oh, and don't forget to collect the famous Kohl's cash, too. Culture It's more than just a job. We boast an unbeatable work/life balance and an environment that emphasizes a team approach to drive results all while having fun. Training & Development When you're at your best, we're at our best. We have training and leadership development opportunities to help you grow within Kohl's. Perks Exclusive discounts on just about everything including movies, amusement parks, groceries, electronics, gym memberships, hotels and so much more. Next Steps View all jobs Check on submitted applications Customer First We win together. Accountable We take ownership. Resourceful We learn continuously. Empathetic We seek understanding. #LifeAtKohls @kohlscareers @lifeatkohls @kohls

N56 W17000

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