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Tecniplast USA
Service Coordinator
Career Insights for Customer Service Supervisor
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Based on Pennsylvania data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$56,842 / year median in Pennsylvania
-3% projected decline
Job Description
Tecniplast USA is a recognized international leader in the manufacture of research laboratory equipment with a 70-year history of innovation and success. We are dedicated to providing world-class service through quality workmanship and professional communication. To support our continued growth, we are seeking a Service Coordinator to join our team at our headquarters in West Chester, PA. The Service Coordinator plays a vital role in supporting our Service Department by coordinating service operations, maintaining critical system data, managing service orders and contracts, and ensuring accurate billing and reporting. This position works closely with Field Service Engineers, Sales, Project Management, Accounting, and global teams to deliver an exceptional customer experience and support operational excellence. What You'll Do Coordinate and maintain service orders, installations, and service contracts within Infor LN and Salesforce. Support field service operations by processing service requests, spare parts, subcontractor purchase orders, and installation activities. Review completed service orders for accuracy, including labor, parts usage, warranty coverage, billing information, and documentation. Process third-party invoices and coordinate with Accounting to ensure timely and accurate billing. Maintain service master data, including pricing, activities, service types, preventive maintenance schedules, and contract templates. Create and manage preventive maintenance schedules and customer service contracts. Serve as a key user for Infor LN by maintaining system data and coordinating updates with internal stakeholders and global teams. Provide backup support for service call intake and service order entry as needed. Collaborate with Service, Sales, Project Management, Accounting, and Field Service Engineers to ensure seamless execution of customer projects. Qualifications Associate's or Bachelor's degree, technical degree, or equivalent work experience. Proficiency with Microsoft Office; experience with Salesforce and ERP systems (Infor LN preferred) is a plus. Strong attention to detail with excellent organizational and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Strong communication and interpersonal skills. Ability to work independently while contributing to a collaborative team environment. Familiarity with Lean principles is a plus. Why Join Tecniplast USA? At Tecniplast USA, you'll be part of a collaborative team supporting the world's leading research facilities. We offer an exceptional working environment, competitive compensation, and a comprehensive benefits package that includes: 401(k) Medical, dental, and life insurance Paid time off Flexible Spending Account (FSA) Qualified applicants should apply using the Apply button or submit a resume to: Human Resources , Tecniplast