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BAYADA Home Health Care
Client Services Manager
Career Insights for Customer Service Manager (General)
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Based on Pennsylvania data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$76,923 / year median in Pennsylvania
-8% projected decline
Job Description
Client Services Manager BAYADA Home Health Care - 3.8 Wyomissing, PA Job Details 1 day ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication Community relationship building Full Job Description Client Services Manager - Home Health BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Berks County Visits Office, located in Wyomissing, PA . If you're looking for an opportunity to grow your career in healthcare while making a meaningful impact on clients and field employees, this could be the position for you. As a Client Services Manager, you'll play a key role in coordinating high-quality home care, developing relationships in the community, and helping grow and manage your office's caseload. At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability . What You'll Do Coordinate client services and address emergent scheduling needs. Manage and proactively grow your caseload. Build strong, lasting relationships with clients, referral sources, payors, and community organizations. Provide exceptional customer service and support quality home care delivery. Partner with Clinical Managers to support and supervise field employees. Develop strong, collaborative relationships with your office and field teams. Monitor key business metrics, including admissions, Medicare percentage, and referral outcomes. Support the overall growth and success of the Berks County office. What We're Looking For Bachelor's degree preferred. Prior healthcare, medical office, or home care experience preferred. Prior supervisory or leadership experience a plus. Demonstrated success taking on increased responsibility and achieving goals. Strong computer skills, including experience with electronic medical records. Excellent communication, interpersonal, and organizational skills. Ambition to grow and advance within BAYADA. Why Join BAYADA? BAYADA offers a mission-driven environment where you'll have the opportunity to build your leadership skills, grow your career, and make a difference in the lives of clients and families.