Client Experience Coordinator | Luxury Skin Studio Anej Skin Studio Yardley, PA Job Details Part-time $18 - $20 an hour 23 hours ago

Full Job Description Pay:

$18.00-$20.00 per hour to start, based on experience, with opportunity for performance-based growth. Anej Skin Studio is a results-driven skin atelier with locations in Yardley, PA and Princeton, NJ. Founded by master esthetician Jena Salzano, Anej brings together advanced skin technologies, European esthetics, sculptural facial massage and highly personalized home care. We are looking for an exceptional Client Experience Coordinator to become an integral part of our team. This is much more than a traditional front desk position. The right person is polished, warm, highly organized and naturally anticipates what needs to happen next. You should genuinely enjoy taking care of people while also understanding that exceptional hospitality and strong business performance go hand in hand.

THE ROLE

You will be responsible for creating a seamless Anej experience from a client's first phone call through their next appointment.

Responsibilities include:

Welcoming clients and creating an elevated, personalized guest experience Managing incoming calls, texts and client inquiries with warmth and professionalism Scheduling and strategically managing appointments Actively rebooking clients and helping maintain consistent treatment schedules Managing cancellations and proactively filling openings and waitlists Checking clients in and out Developing familiarity with our treatments, technologies and skincare offerings so you can confidently guide clients Supporting product sales and home-care recommendations made by our estheticians Maintaining detailed and accurate client information within our booking system Recognizing opportunities to follow up with clients and strengthen long-term relationships Supporting the daily flow and presentation of the studio Maintaining Anej's standards of organization, cleanliness and attention to detail

WHO WE'RE LOOKING FOR

You may have experience in luxury hospitality, high-end retail, medical aesthetics, beauty, wellness, concierge service or another elevated client-facing environment. More important than a specific background is how you work.

You are:

Exceptionally warm and professional Confident communicating both in person and over the phone Highly organized and detail-oriented Comfortable with sales and recommending services or products Proactive. You notice what needs to be done without always being asked Comfortable working in a fast-paced, high-touch environment Tech-savvy and comfortable learning scheduling and client-management software Interested in skincare, beauty and wellness Dependable and committed to being part of a team long-term Previous spa experience is welcome but not required. We are equally interested in candidates with strong backgrounds in luxury retail, hospitality, sales, concierge service or other high-level client-facing roles.

SCHEDULE

Candidates must have availability for evenings and Saturdays. This is a year-round, long-term position. We are not hiring for seasonal or summer-only employment.

WHY ANEJ

Anej is a growing independent business with two studios and a deeply loyal clientele. We believe the client experience begins long before someone enters the treatment room. For the right person, this role offers the opportunity to grow in responsibility and compensation as you become an increasingly important part of our studio operations. If you are someone who takes pride in remembering a client's name, anticipating what they need, solving problems before they become problems and contributing to the success of the business around you, we would love to meet you.

Job Type:

Part-time Pay:

$18.00 - $20.00 per hour Application Question(s): Are you seeking long-term employment (at least 12 months)? Why does working at Anej specifically interest you?

Work Location:

In person