Company Overview CTE, Inc. is a dynamic and fully integrated thin metal stamping company with over 40 years of experience. We specialize in designing, building, running, and maintaining world-class metal stamping dies, providing turnkey solutions to the electronics, aerospace, medical, industrial, and automotive industries. Our commitment to excellence is reflected in our accredited apprenticeship programs and dedication to innovation.

Purpose:

Primary accomplishments, products, and services, who benefits from them and how. Responsible for communication regarding customer orders both inside and outside the company and routing any questions/complaints to the appropriate personnel including Operations, Production, Quality, customers and vendors. Oversees and maintains customer orders. Discharge other duties and responsibilities as assigned by customer demand and/or Operations Manager.

Essential Duties:

What has to be done to achieve the desired results of the job.

• Primary customer service contact for all assigned customers.
• Receive, enter and manage new and change orders from customers. Process all related paperwork and other documentation. Acknowledge all order to customers.
• Initiate Contract Review for sales / transfer orders. Includes pricing and revision reviews. Electronically file documents.
• Manage Vendor Managed Inventory (quantity contracts / consignment) program (creating, managing open agreements).
• Manage all customer communication regarding order status and expedite requests including supporting review of open order reports.
• Manage customer portals.
• Track customer satisfaction metrics and report feedback to management.
• Maintain customer and supplier base, including price lists, updating as needed in ERP system.
• Produce necessary documentation and reports for the status of customer orders.
• Input quote data into the ERP system.
• Provide phone call and data mining support as needed.

Minimum Requirements:

What is required to perform the Essential Duties?

• Must be able to perform all duties and meet requirements with or without accommodation.
• High School Diploma or equivalent.
• Ability to perform basic math functions using whole numbers, fractions and decimals.
• Ability to read and interpret documents such as, operating & maintenance instructions and procedure manuals. Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients and customers.
• Demonstrated ability to take an investigative, analytical approach to work, researching order history, reviewing material availability, and evaluating production schedules to confirm feasibility and delivery commitments.
• Familiarity with ERP and information systems. Responsibilities include researching historical part and material data and supporting operational decision-making through system data.
• Must have ability to successfully complete all training requirements listed on training matrix for this position
• Must have excellent personal computer and data entry skills and background in record-keeping systems.
• Must possess good customer service skills.
• Must be available for scheduled work: normal work day of 8 hours, more or less hours as necessary, weekend work is possible but unlikely.

Join us to be part of a vibrant team where your communication skills make a difference! We value proactive individuals who thrive on delivering outstanding customer service while supporting our company's growth. This role offers a rewarding environment for those eager to develop their career within a reputable manufacturing organization.

Pay:

$18.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person