Customer Service Supervisor

DESCRIPTION

: Responsible for high levels of customer service, accurate register operations, web order processing, and daily deposits and reconciliation. Scheduling, supervision, & training of work study students; weekend store operation including occasional Saturday/Sunday shifts. Responsible for departmental charges/FA; management of graduation products through third party website. Reports to Assistant Director of the Spartan Store. Staff, full time 10 month position.

OUTCOMES

: Provide quality service through commitment & teamwork to our customers. Effectively manage POS operations & work study students within the customer service areas. Assist in store operations to achieve goals set for each academic year. Operate an efficient graduation website. Customer service & POS operations, maintaining high service standards 30% Management of work study students 25% Web order processing, phone communications, department charges, returns, exchanges etc. 15% Independent store operations including semester busy periods & occasional Saturday/Sunday coverage 10% Responsible for the management of Graduation products, Third Party website & in-store events 15% Additional tasks assigned by Assistant Director 5% High School diploma or equivalent 2+ years' experience in a retail or customer service environment 2+ years' experience as a team leader Utilize software programs Shopify, When to Work, Excel, Lightspeed, Google, Akademos Software preferred Strong interpersonal, communication, and organizational skills with ability to lead & be a team player Computer skills that include all Microsoft programs Customer service skills that promote a positive & service-oriented atmosphere Ability to multi-task Ability to work a flexible schedule including occasional semester Saturdays/Sunday, events & college peak openings Able to stand for periods of time Additional Requirements Required to work 1-2 weeks in June for New Spartan Days