A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
401(k) 401(k) matching Dental insurance Employee discounts Opportunity for advancement Paid time off We are seeking a versatile, high-energy Graphic Designer & Customer Service Manager to be the face and creative spark of our shop. This hybrid role bridges the gap between raw customer ideas and production-ready art. You will manage our front-of-house customer experience, handle incoming walk-in traffic, collaborate closely with our internal sales team, and prepare precise job quotes. If you love graphic design but crave human interaction rather than just staring at a screen all day, this is the perfect role for you.
Key Responsibilities Customer Experience & Communication Front-Line Engagement :
Greet walk-in clients with a friendly, welcoming attitude and guide them through our product options. Excellence in
Communication :
Answer phone calls and emails promptly, translating complex production jargon into simple terms for clients.
Consultative Quoting :
Gather project details (garment types, sizing, artwork placements) to build and send accurate price quotes to customers.
Graphic Design & Pre-Press Creative Adaptation :
Clean up, vectorize, and format customer-supplied artwork for various production lines.
Original Design :
Create eye-catching layouts for signs, apparel, and promotional items based on client briefs.
Proofing :
Generate digital mockups for customer approval, ensuring exact specifications before production begins.
Team Collaboration Sales Synergy :
Partner closely with internal sales staff to smoothly transition leads into active, well-defined design orders.
Production Hand-off :
Coordinate with print, embroidery, and sign technicians to ensure artwork meets physical production constraints.
Qualifications Design Portfolio :
Proven experience in graphic design (proficiency in Adobe Illustrator, Photoshop, or CorelDRAW is required).
Industry Knowledge :
Familiarity with vector artwork setup for screen printing, embroidery, vinyl, or laser engraving is highly preferred.
Customer-First Mindset :
Prior experience in retail, customer service, or front-desk management.
Math & Detail Oriented :
Comfort with basic math to calculate material costs, margins, and final client quotes.
Multitasking Ability :
Capable of switching gears seamlessly from designing a logo to greeting a customer at the door. What We Offer Competitive hourly wage/salary based on experience ($25-30/hr) Paid time off and holidays Employee discounts on custom apparel and gear A vibrant, team-first workspace where your creativity directly impacts local businesses
