Richloom Fabrics is seeking a meticulous, team-focused Account Coordinator (Finished Goods) to join our Clinton, SC distribution center. In this role, you will be the vital link between our customers, overseas mills, and internal teams — managing orders from entry through delivery and ensuring every customer receives an exceptional experience. What You'll Do Order & Account Management Manage and maintain customer accounts, including manual order entry and allocation Set up styles in the Clinton AS400 system for RV finished product Enter and track customer orders through AS400 Maintain current RV pricing in AS400 Distribute the daily no-match/no-stock report to the Customer Service team Overseas Coordination Issue of purchase orders to overseas mills based on customer demand Follow up directly with mills to ensure on-time delivery Coordinate with RV customers on mechanical approvals and container releases from overseas Customer & Cross-Team Collaboration Serve as a responsive, reliable point of contact via phone and email for a diverse customer base Manage customer inquiries and complaints with professionalism and effective resolution Partner daily with Shipping and Sampling Departments to track order follow-through Collaborate across Sales, Purchasing, Accounting, Management, and Shipping/Receiving to keep orders moving smoothly Billing & Reporting Manage billing for all finished RV product orders Prepare detailed sales reports in Excel What You Bring Customer service experience in manufacturing, importing, or warehouse distribution preferred Experience supporting suppliers and major accounts, ideally within the RV, OEM, or Hospitality industries Strong written and verbal communication skills, with the ability to manage a fast-paced volume of email A genuine sense of urgency and follow-through Comfort handling and resolving customer complaints effectively AS400 or other mainframe experience a plus Proficiency in Excel, Outlook, and general web navigation College education preferred Why You'll Love Working Here 401(k) with company match, plus profit sharing Health, dental, and vision insurance Paid time off Potential remote work options (subject to approval) A collaborative, close-knit team environment where your work directly supports customers around the world

Schedule:

Full-time, 8-hour day shift

Location:

Clinton, SC Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person