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H
Harman
Account Manager
Career Insights for Customer Success Manager
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Based on Michigan data
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What they do
A Customer Success Manager manages relationships with customers and works to make sure that customers are satisfied with a company's products or services. May provide technical or product support to customers. Establishes practices and policies to encourage good customer service. Manages customer success department staff.
$90,529 / year median in Michigan
+6% projected growth
Job Description
Description & Requirements About the RoleAs an Account Manager, you will be responsible for ensuring long-term commercial success and customer satisfaction for ongoing Harman programs for your customer. You will ensure adherence to customer expectations and work closely with your customer counterpart(s) to maintain and grow the existing business with healthy commercials. Your TeamNo direct reports What You Will DoCapture and propagate the commercial voice of customer for ongoing programsManage commercial agreements and drive customer negotiation for awarded business (i.e., APR, CR, customer claims)Closely track customer satisfaction at all levels, and drive course corrections when requiredDrive to achieve commercial targets (revenue, EBIT, Cash Flow) for your customer programsReceive customer change request and lead them through internal approval processDrive continuity of awarded business through program extensions and follow-on programs What You NeedBachelor's Degree in Engineering or Bachelor's Degree in Business Management5+ years of related sales experience with at least 2 years in AutomotiveMust have a thorough understanding of Automotive OEM's organization and processesThorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMsBasic technical understanding of Automotive HW and SW systems What is Nice to HaveDegree in Engineering or Business ManagementExperience working with the applicable customer/OEMWork experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS What Makes You EligibleBe willing to travel up to 30%, domestic and international travelBe willing to work in an Novi, Michigan Office.
Successfully complete a background investigation and drug screen as a condition of employment What We OfferFlexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer locationAccess to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)Extensive training opportunities through our own HARMAN UniversityCompetitive wellness benefitsTuition ReimbursementAccess to HARMAN Campus Fitness Center and CafeteriaAn inclusive and diverse work environment that fosters and encourages professional and personal development #
Successfully complete a background investigation and drug screen as a condition of employment What We OfferFlexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer locationAccess to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)Extensive training opportunities through our own HARMAN UniversityCompetitive wellness benefitsTuition ReimbursementAccess to HARMAN Campus Fitness Center and CafeteriaAn inclusive and diverse work environment that fosters and encourages professional and personal development #