Job Summary:

The Part-Time After Hours Coordinator (AHC) is responsible for providing caregiver and client support after the office is closed by answering the phone with a professional tone and greeting, clocking caregivers in and out as required; coordinating after hours caregiver schedule changes by communicating directly with the client and immediately implementing actions to resolve a short notice caregiver call out and cover the affected shift; documenting each action in Wellsky for office staff follow up; and compiling a daily report of activities for office staff review. The AHC will own the role of orchestrating and monitoring all after hours actions that may impact client care before normal business hours resume the following day, including scheduling and handling service requests. The AHC provides a live response to calls ensuring excellent service delivery. The AHC will serve remotely.

Job Requirements:

Willing to work nights and weekends. Minimum of high school diploma or GED. Minimum of one year experience in a like position. Strong experience in scheduling with an ability to multi-task. Demonstrated leadership skills and outstanding people management skills. Exceptional customer service skills and written/verbal communication. Willingness to spend extended periods on the phone. Ability to pass a level 2 background check and a motor vehicle records check. Reliable internet service Working Environment /

Physical Demands:

Remote Work Environment Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. Extended time at a computer work screen and on the telephone. Start your rewarding career today with Comfort Keepers!

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Delray Beach, FL 33445