After Hours / Weekend On-Call Coordinator

Main Duties:

Answer all phone calls outside of regular office hours (weekdays- 5 pm-9:00 am; weekends or holidays - 8:00 am-8:00 am) Politely and efficiently resolve any client service issues, scheduling issues or adjustments Monitor software for any missed clock-ins / outs Answer phone calls from staff and clients; appropriately handle and document follow-up, and/or resolution of the situation Track all incoming calls, missed check-ins, and voicemails in the on-call log; respond to each as needed Serve as "jump and run" caregiver in times where you are unable to fill shifts. This is an essential requirement of the position Must have experience and comfortability providing Home Health Aide level care After Hours Scheduling Coordinator must have reliable phone service and internet access throughout their shift After Hours Scheduling Coordinator must be available and able to answer and respond to incoming phone calls throughout their shift

Job Type:

Part-time Pay:

$60.00 - $120.00 per day

Benefits:

Flexible schedule

Experience:

Caregiving:

1 year (Preferred) Customer service: 1 year (Required)

License/Certification:

CPR Certification (Required)

Work Location:

Hybrid remote in Fort Myers, FL 33966