The Client Experience Coordinator is responsible for the service delivery of technology deployments. Primary responsibilities include managing ticket requests, coordinating client communications, and allocating on-site and remote resources to ensure a positive client experience. Essential Duties and Responsibilities

• Accountable for ticket hygiene on designated board(s); allocation of resources, scheduling, and communication(s) to our clients.
• Understand overall hardware deployment objectives and utilize standard templates within project or service tickets to communicate with DPS customers and set expectations appropriately.
• Utilize standardized hardware deployment templates where appropriate to ensure key stakeholders are engaged and understand their job roles.
• Communicate expectations for delivery and deployment. Organize and manage all phases of the engagement to ensure client expectations are met.
• Drive problem investigation and resolution as required.
• Ensure that risks are identified, communicated, and mitigated as required.
• Responsible for clear and effective communication with clients and staff (Surprise & Delight).
• Follow standard DPS cadence of communication via Teams or in person; follow up communication in writing of status.
• Maintain compliance with all company policies.
• Perform other duties as assigned by supervisor.
• Knowledge of M365, SharePoint, Azure, ITGlue, and hardware deployments is a plus.
• Support DP Solutions Core Values - People Matter; Surprise & Delight; Own It; Teamwork; Long Term.

Job Type:

Full-time Pay:

$20.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance Volunteer time off Work from home

Work Location:

Hybrid remote in Columbia, MD 21046