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001 Manufacturers and Traders Trust Co

Client Experience & Office Coordinator

Career Insights for Customer Experience Manager

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$70,374 / year median in the U.S.

+13% projected growth

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Job Description

Administrative Assistant / Office Coordinator 📍 Hauppauge, NY (Long Island) | Hybrid Schedule M&T Bank and Wilmington Trust are seeking a highly organized, professional Office Coordinator to support our Hauppauge office. This is a client-facing role responsible for reception, office operations, event coordination, and administrative support.
What You'll Do:
Serve as the primary point of contact for clients, visitors, and vendors Greet guests and maintain a professional reception area Coordinate client events, meetings, and conference room scheduling Manage office supplies, facilities needs, and vendor relationships Support administrative activities including calendars, presentations, correspondence, and expense tracking Partner with building management to ensure smooth office operations
Education and Experience Required:
High School Diploma or GED 1+ year of administrative, reception, office management, hospitality, or customer service experience Strong Microsoft Office skills Excellent communication, organization, and multitasking abilities Professional presence and customer-focused mindset Experience supporting a Wealth Management, Private Banking, Financial Advisory, or Trust environment highly preferred Experience interacting directly with high-net-worth clients and delivering exceptional client service in a professional setting strongly preferred
Work Arrangement:
Must work onsite in Hauppauge, NY every Monday, Tuesday, Wednesday, and Thursday Remote work available on Fridays Free onsite parking Professional business attire required due to client-facing responsibilities Join a team where you'll help create exceptional experiences for clients and colleagues while serving as a key part of our office operations. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $31.98 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Hauppauge, New York, United States of America