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Customer Experience Manager
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Scorecard
Based on Washington, D.C. (District of Columbia) data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$81,005 / year median in Washington, D.C. (District of Columbia)
+11% projected growth
Job Description
Customer Experience Manager at Creative Global Consulting Customer Experience Manager at Creative Global Consulting in Washington, Washington DC Posted in about 10 hours ago.
Type:
full-time
Customer Experience Manager Location:
Remote; if local to Herndon, VA must be in-person 4 days a week.
POP:
12+ months
Required Skills:
Experience with SAP Concur; Must have experience with Travel and Expense systems. Hands-on experience with functional consulting and system implementation. Experience in requirements gathering, system configuration, testing, integration coordination, and support. Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations. Experience working with Federal or DoD clients. Knowledge of system implementation principles, business process design, and functional testing. Experience in Agile environments. Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements. Understanding of integration concepts, system or service design, and content or process management.
Preferred Skills:
Experience with Word Experience with Excel Excellent written and verbal communication skills