Customer Experience Strategist

Adecco is assisting a well-established company in their search for a

• Customer Experience Strategist
• for a
• remote
• position.

• Location:

  Remote,
• U.S.A

• Pay:

  $
• 45/hr.

• Shift:

  Mon - Fri, 8a-5p
• Responsibilities for this Customer Experience Strategist position include but are not limited to:
• Experience Design (35%)
• Designs and optimize end-to-end customer experience through the use of CX methodology and supporting tools (e.g. Blueprints, Experience Maps, CX Design Flows)
• Leverages human-centered design when creating artifacts
• Completes research as necessary to build/maintain knowledge related to industry, market, clients, and consumers (e.g. researching competition, best practices, etc.)
• Responsible for stakeholder management and ongoing management of all artifacts
• Roadmap Execution (35%)
• Collaborates with product, and project managers to define solutions and influence priority
• Creates CX updates for Client QBRs
• Reviews proposed product/process changes and provide feedback/recommendations
• Lead customer communication strategy for relevant clients/products/services
• Customer Experience Improvement (30%)
• Monitors program performance by evaluating analysis and insights and working with the appropriate areas/departments to implement a change. Engage cross-functional teams when necessary to troubleshoot or resolve identified breakdowns having a significant impact on NPS.
• Recommends improvements based on business cases created from findings, present suggestions to functional business leaders
• Creates CBA to demonstrate business value of CX initiatives.

• The Ideal Candidate Will Have:

• + Experience with customer experience improvements
• Journey mapping experience
• Ability to communicate/collaborate with stakeholders
• Strong communication skills As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a
• Customer Experience Strategist working remotely, apply now
• for instant consideration!

• Pay Details:

• $45.

00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance

• Massachusetts Candidates Only:

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.