Customer Retention Manager Berrett Pest Control - 2.9 Garland, TX Job Details Full-time $65,000 - $70,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Work from home Vision insurance Employee discount Life insurance Retirement plan Qualifications Teamwork Marketing Team development Bachelor's degree Business Full Job Description About Berrett Homes Services Berrett Home Services proudly stands as a leader in home services throughout Texas, Oklahoma, and Colorado, specializing in Pest Control, HVAC, and Plumbing. Our culture is grounded in strong values, expertise, integrity, and treating every team member and customer like family.

RETENTION MANAGER

Turn Customer Loyalty into Lasting Growth Berrett Home Services is looking for a strategic, data-driven leader who knows how to turn customer insight into action. As our Retention Manager, you will lead the charge to reduce churn, deepen loyalty, and create customer experiences that keep people coming back. This is a hybrid role working from our corporate location Monday - Thursday, with the option to work from home on Friday. If you love building high-performing teams, testing bold ideas, and delivering measurable growth, this is your opportunity to make a visible impact. What You'll Own Lead and inspire a team of four to 3 to 4 retention agents, setting clear goals, coaching performance, and celebrating wins. Spot risk before it becomes churn by using surveys, customer feedback, and retention data to identify at-risk customers and uncover root causes. Build campaigns that bring customers back , including targeted win-back offers, loyalty initiatives, and proactive outreach. Own the customer lifecycle by partnering with marketing, sales, operations, and service teams to strengthen every touchpoint—from onboarding through ongoing engagement. Measure what matters by defining retention KPIs, tracking results, and translating insights into clear recommendations for leadership. Improve the journey by streamlining onboarding, service adoption, and follow-up processes. Stay ahead of the curve by bringing fresh retention and loyalty best practices into the business. What You Bring Proven experience leading customer retention, customer success, loyalty, or lifecycle programs. A track record of building data-driven strategies that improve retention and deliver measurable business results. Strong people-leadership skills with the ability to coach, motivate, and hold a team accountable. Confidence using customer and performance data to find patterns, prioritize opportunities, and guide decisions. Excellent communication, presentation, and cross-functional collaboration skills. The ability to move quickly, manage competing priorities, and turn strategy into action. Experience with CRM or field-service platforms; FieldRoutes experience is a plus. A bachelor's degree in business, marketing, customer success, or a related field is preferred.

Most importantly:

a genuine passion for creating loyal customers and exceptional service experiences. Why Berrett Home Services?

Make an impact:

Your work will directly influence customer loyalty and business growth.

Lead with purpose:

Build a team culture centered on accountability, improvement, and customer care.

Grow your influence:

Partner across the business and help shape the future of the customer experience.

Be rewarded:

Receive a competitive salary and benefits package.

Thrive together:

Join a fast-paced, collaborative team that values initiative and results.

READY TO BUILD LOYALTY THAT LASTS?

Bring your leadership, insight, and drive to Berrett Home Services. Apply today and help us turn every customer interaction into a reason to stay.

Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

Hybrid remote in Garland, TX 75042