Customer service and dispatch coordinator All About Comfort Heating and Cooling, LLC - 1.0 Wesley Chapel, FL Job Details Full-time $20 - $22 an hour 22 hours ago Qualifications Phone communication Administrative experience Dispatching Attention to detail Telephone systems Full Job Description Customer Service & Dispatch Coordinator All About Comfort Heating & Cooling — Wesley Chapel, FL All About Comfort Heating & Cooling is a family-owned HVAC company with more than 16 years of established service experience in the Kansas City area and a growing Florida operation. We are looking for a dependable, organized, customer-focused person to help keep our office, customers, technicians, and job schedules running smoothly. This is a full-time W-2 position, Monday through Friday, 9:00 a.m.-5:00 p.m. Eastern. The position begins with approximately 30 business days of paid, in-person training at our Wesley Chapel home office. After successful training and a positive performance review, the role transitions to remote work from a dedicated home office. What you'll do Answer incoming customer calls professionally and create service calls/work orders Schedule and dispatch HVAC technicians; keep the daily schedule accurate Respond to customer emails and text messages Maintain accurate customer records, service notes, job details, and follow-ups Handle home-warranty claims, authorizations, and required portal updates Coordinate permits, inspections, and job closeouts Order parts and equipment and track important job details Maintain licensing, compliance, and office records Communicate clearly with technicians and company leadership Support both our Kansas City and Florida operations during normal business hours What we're looking for Strong customer-service and phone skills Organized, dependable, detail-oriented, and able to handle several tasks at once Comfortable learning scheduling software, web portals, Gmail, RingCentral, spreadsheets, and AI tools Prior HVAC, home-service, dispatch, scheduling, office-administration, or home-warranty experience is helpful, but not required A quiet, reliable home office with dependable internet after training is complete Pay and equipment $20.00-$22.00 per hour to start, based on experience Full-time, 40 hours per week Company-provided laptop, business cell phone, and RingCentral desk phone We are looking for someone who takes pride in being reliable, communicates well, and wants to become a trusted long-term part of a growing family business.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Work Location:

Hybrid remote in Wesley Chapel, FL 33544