Customer Service Coordinator Höganäs in North America is seeking a Customer Service Coordinator to work initially at our Johnstown, PA plant with future intent to work from home. This position is responsible to process customer inquiries, orders, complaints, and general questions and concerns. Coordinates with customers on lead times and product availability. Responsibilities include but are not limited to: Answers customer inquiries and general questions. Works with Account Managers to handle customer issues and customer complaints. Assists manufacturing with production planning through communication with our customers regarding future material needs, product availability, and forecasts. Monitors late shipments for the Vice President, Supply Chain. Coordinates early shipment authorizations to ensure customer orders meet delivery schedules. Communicates with Shipping, Receiving, and Quality Control to coordinate information needed for orders. Records and processes customer shipping documentation.

• Maintains a safe working environment for themselves and others.
• Actively exhibits leadership capabilities in all aspects of their work.
• Displays conscious awareness of what is required to ensure a sustainable Höganäs.

Qualified candidates will possess High School Diploma or General Education Degree with a minimum of three years work experience in sales or a related field are required. Manufacturing and shipping knowledge is preferred. Computer proficiency in Microsoft Office. Interested candidates can apply online and submit a resume on our website at: www.hoganas.com

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Johnstown, PA 15901