Customer Service Manager - Order Management & Logistics Carlson Store Fixtures - 3.0 Brooklyn Park, MN Job Details Full-time From $70,000 a year 22 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication Teamwork Customer service Process improvement Team development Schedule management Account management Stakeholder relationship building Full Job Description Company Overview Stein Industries, Inc. is a dynamic and long-standing organization that owns and manages a diverse portfolio of manufacturing and distribution companies with global reach. Since 1907, we have built a reputation for fostering strategic relationships, long-term growth, and an inclusive culture rooted in our core values of integrity, teamwork, and continuous improvement. Position Summary This role is responsible for managing the full lifecycle of customer sales orders, coordinating shipment timelines to ensure on-time delivery, providing shipment tracking updates, collaborating with warehouse teams on special order requirements, and maintaining customer standard operating procedures (SOPs).

Responsibilities/Accountabilities:

Customer Service:

Supervise workload and responsibilities of customer service representatives. Facilitate customer service team training to ensure efficient operation of department. Maintain overall knowledge of open orders and product line to be able to assist and support customer service representatives as needed. Coordinate pricing, case information and other important tools necessary to input, ship and invoice orders accurately. Develop departmental process designs. Build and maintain effective customer service team. Ensure customer needs are satisfied. Assist customer service representatives in complex customer issues or concerns. • Work with Leadership team to achieve annual business and department goals and objectives. Oversee assigned customer accounts. Coordinate account assignment to customer service representatives within the department.

Supervise Customer Service Representatives:

Timecard and payroll review Approve PTO requests to maintain adequate coverage for customer service department. Manage performance of team members. Train representatives on current procedures and ensure procedures are current. Supervise proofing process for all sales orders. Verify pricing on orders. Verify orders are processed to meet customers requested delivery dates or contact with proposed alternate ship and estimated delivery dates. Maintain price lists by customer and specialty accounts. Verify orders are shipped as scheduled and inform sales of any shipments not arriving as scheduled. Perform all other duties as assigned.

Qualifications:

Experience in manufacturing/customer service. Capable of communicating effectively, orally and in writing. Proven ability to coach/mentor staff and ability to write training aids/procedures. Strong organizational and planning skills. Previous selling experience a plus. Strong leadership, decision-making, and communication skills (customers, employees and suppliers). Strong interpersonal and relationship building skills. Knowledge and experience with Microsoft Office Suite especially

Excelt Pay:

From $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Customer service: 5 years (Required) Ability to

Commute:

Brooklyn Park, MN 55428 (Required)

Work Location:

Hybrid remote in Brooklyn Park, MN 55428