Customer Success & Implementation Manager | Northeast U.S. Cattle Scan Syracuse, NY Job Details Contract $60,000 - $85,000 a year 1 day ago Benefits Travel reimbursement Stock options Flexible schedule Qualifications Spanish Bachelor's degree Driving Customer relationship management Customer support Farming Account management Full Job Description We're looking for a Customer Success & Implementation Manager who can help customers turn our technology into practical workflows and measurable results. This is not a traditional SaaS customer support role . We're looking for someone who understands commercial dairy operations, enjoys working directly with customers, and can help farm teams successfully adopt new technology. What You'll Do You'll own customer success from trial and implementation through adoption and proof of value.

You will:

Lead customer implementation, setup, training, and launch Work with farm managers and employees to integrate Cattle Scan into daily workflows Drive adoption and identify problems before they affect customer success Establish success measures and help customers evaluate results Conduct regular customer success and value reviews Coordinate with Cattle Scan Product, Engineering, and dairy experts Bring structured customer feedback to our Product team Identify expansion opportunities and work with the Account Executive to develop them Help create customer success stories and repeatable implementation practices Your job isn't finished when the technology is installed. It's successful when the customer uses it effectively and can see the value it creates. Who We're Looking For We're particularly interested in candidates from dairy technical service, AgTech, herd management, dairy consulting, genetics, nutrition, animal health, dairy equipment, or commercial dairy operations.

A strong candidate will have:

3+ years of meaningful experience working with commercial dairy farms Strong understanding of dairy operations and farm workflows Experience working directly with farm owners, managers, or employees Ability to train people and drive adoption of new processes or technology Strong project-management and follow-through skills Comfort with farm data, KPIs, software, and technology Ability to work independently and solve problems in the field Willingness to travel regularly throughout the Northeast U.S. Spanish is a strong plus. A degree in Dairy Science, Animal Science, Agriculture, or a related field is helpful, but relevant practical experience can substitute for a degree. You don't need to be the world's leading dairy expert. You need enough dairy credibility to ask good questions, understand farm operations, and know when to bring in a specialist. Compensation & Location Base salary: from 60,000 USD, depending on experience.

Plus:

Target performance bonus of approximately 15% Additional incentives for supporting customer expansion Stock options Business travel expenses reimbursed separately This is a field-based role supporting customers across the Northeast U.S. , initially concentrated in New York and surrounding dairy regions. Regular driving and overnight travel should be expected. Why Cattle Scan? You'll join at a stage where you can help build—not just follow—our Customer Success model. Your work will directly influence how we implement our technology, measure customer value, improve our product, and scale across the U.S. dairy market. If you combine dairy experience, customer skills, curiosity, ownership, and enthusiasm for technology , we'd like to hear from you.

Job Type:

Contract Pay:

$60,000.00 - $85,000.00 per year

Benefits:

Flexible schedule

Experience:

Farming:

3 years (Preferred) Customer support: 3 years (Preferred)

Language:

Spanish (Preferred)

Work Location:

Hybrid remote in Syracuse, NY 13215