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C
Commify
Customer Success Manager
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Based on Tennessee data
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What they do
A Customer Success Manager manages relationships with customers and works to make sure that customers are satisfied with a company's products or services. May provide technical or product support to customers. Establishes practices and policies to encourage good customer service. Manages customer success department staff.
$104,623 / year median in Tennessee
+7% projected growth
Job Description
Customer Success Manager Commify - 4.2 Chattanooga, TN Job Details Full-time $55,000 - $60,000 a year 10 hours ago Benefits Health insurance Dental insurance Paid time off Family leave Qualifications Post-sales product instruction Transaction monitoring Managing customer accounts Customer communication Customer training Client onboarding Customer retention strategy Account maintenance Account troubleshooting Account development Mid-level Financial issue resolution Managing clients in a customer support role Sales growth strategy Customer engagement Compliance documentation Post-sales relationship building Telecommunication Client growth strategy Fraud prevention and detection Billing issue inquiries Handling account queries Cross-functional collaboration Risk & issue management Customer growth strategy Account management Customer interaction during outreach Communication skills Cross-functional communication Full Job Description At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys. Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact. We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future. TextRequest is one of our core USA brands directly connecting our customers to theirs, through the unmatched power of business texting services. Improving our customers capabilities to connect using scheduling, SMS payments, support, appointment reminders, and more. We are seeking a skilled and motivated Customer Success Manager to join our dynamic team and help drive customer satisfaction and business growth.