Customer Success Manager, AMER

Back to jobs New Customer Success Manager, AMER Boston; New York Apply

ABOUT THE TEAM

As a Customer Success Manager at Talon.

One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.

One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.

ABOUT THE ROLE

Building on strong performance this year, our team is expanding and we're hiring a Customer Success Manager to support our growth in early 2026. As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management. The estimated total compensation for this role is $125,000 OTE, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time. This is a remote role; however, you must be located within commuting distance of either our New York or Boston hubs.

ONCE YOU ARE HERE YOU WILL

Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams Connect customers' marketing objectives with our technical, API-driven product and clearly explain complex product configuration step Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.

One and troubleshoot technical issues Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business. Prepare and deliver strategic and business value to customers daily.

WHAT WE NEED YOU TO BRING TO THE TABLE

Passion for tech and experience with SaaS products and APIs Experience working in Customer Success, Account Management, or another client-facing role Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives Exceptional communication skills in spoken and written English Empathetic, positive attitude with a desire to help our customers reach their goals Flexible approach and an ability to operate effectively with uncertainty and change. Ability to manage a book of 15-20 accounts. Experience working in the loyalty and promotion industry or relevant marketing-related experience

WHAT'S IN IT FOR YOU

Learning budget and LinkedIn Learning Competitive salaries & 401(k) plan w/match Medical, dental, & life insurance Flexible PTO Mental health support with Nilo.health

WHY YOU SHOULD WORK FOR US

The right attitude: modern methods and a diverse, creative workspace with an open and international culture Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team

Healthy Growth:

Growing our company means growing everyone in the team. We love to share knowledge and learn A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees Do you want this job? We'd love to hear from you! Apply directly via the form below. Talon.

One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind. Find out more about our Candidate Privacy Policy . Create a Job Alert Interested in building your career at Talon.

One? Get future opportunities sent straight to your email. Create alert Apply for this job

• indicates a required field Autofill with MyGreenhouse First Name
• Last Name
• Email
• Phone Country
• Phone
• 244 results found No results found Afghanistan +93 Åland Islands +358 Albania +355 Algeria +213 American Samoa +1 Andorra +376 Angola +244 Anguilla +1 Antigua & Barbuda +1 Argentina +54 Armenia +374 Aruba +297 Ascension Island +247 Australia +61 Austria +43 Azerbaijan +994 Bahamas +1 Bahrain +973 Bangladesh +880 Barbados +1 Belarus +375 Belgium +32 Belize +501 Benin +229 Bermuda +1 Bhutan +975 Bolivia +591 Bosnia & Herzegovina +387 Botswana +267 Brazil +55 British Indian Ocean Territory +246 British Virgin Islands +1 Brunei +673 Bulgaria +359 Burkina Faso +226 Burundi +257 Cambodia +855 Cameroon +237 Canada +1 Cape Verde +238 Caribbean Netherlands +599 Cayman Islands +1 Central African Republic +236 Chad +235 Chile +56 China +86 Christmas Island +61 Cocos (Keeling) Islands +61 Colombia +57 Comoros +269 Congo - Brazzaville +242 Congo - Kinshasa +243 Cook Islands +682 Costa Rica +506 Côte d'Ivoire +225 Croatia +385 Cuba +53 Curaçao +599 Cyprus +357 Czechia +420 Denmark +45 Djibouti +253 Dominica +1 Dominican Republic +1 Ecuador +593 Egypt +20 El Salvador +503 Equatorial Guinea +240 Eritrea +291 Estonia +372 Eswatini +268 Ethiopia +251 Falkland Islands +500 Faroe Islands +298 Fiji +679 Finland +358 France +33 French Guiana +594 French Polynesia +689 Gabon +241 Gambia +220 Georgia +995 Germany +49 Ghana +233 Gibraltar +350 Greece +30 Greenland +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Guinea +224 Guinea-Bissau +245 Guyana +592 Haiti +509 Honduras +504 Hong Kong SAR China +852 Hungary +36 Iceland +354 India +91 Indonesia +62 Iran +98 Iraq +964 Ireland +353 Isle of Man +44 Israel +972 Italy +39 Jamaica +1 Japan +81 Jersey +44 Jordan +962 Kazakhstan +7 Kenya +254 Kiribati +686 Kosovo +383 Kuwait +965 Kyrgyzstan +996 Laos +856 Latvia +371 Lebanon +961 Lesotho +266 Liberia +231 Libya +218 Liechtenstein +423 Lithuania +370 Luxembourg +352 Macao SAR China +853 Madagascar +261 Malawi +265 Malaysia +60 Maldives +960 Mali +223 Malta +356 Marshall Islands +692 Martinique +596 Mauritania +222 Mauritius +230 Mayotte +262 Mexico +52 Micronesia +691 Moldova +373 Monaco +377 Mongolia +976 Montenegro +382 Montserrat +1 Morocco +212 Mozambique +258 Myanmar (Burma) +95 Namibia +264 Nauru +674 Nepal +977 Netherlands +31 New Caledonia +687 New Zealand +64 Nicaragua +505 Niger +227 Nigeria +234 Niue +683 Norfolk Island +672 North Korea +850 North Macedonia +389 Northern Mariana Islands +1 Norway +47 Oman +968 Pakistan +92 Palau +680 Palestinian Territories +970 Panama +507 Papua New Guinea +675 Paraguay +595 Peru +51 Philippines +63 Poland +48 Portugal +351 Puerto Rico +1 Qatar +974 Réunion +262 Romania +40 Russia +7 Rwanda +250 Samoa +685 San Marino +378 São Tomé & Príncipe +239 Saudi Arabia +966 Senegal +221 Serbia +381 Seychelles +248 Sierra Leone +232 Singapore +65 Sint Maarten +1 Slovakia +421 Slovenia +386 Solomon Islands +677 Somalia +252 South Africa +27 South Korea +82 South Sudan +211 Spain +34 Sri Lanka +94 St.

Barthélemy +590 St. Helena +290 St. Kitts & Nevis +1 St. Lucia +1 St. Martin +590 St. Pierre & Miquelon +508 St. Vincent & Grenadines +1 Sudan +249 Suriname +597 Svalbard & Jan Mayen +47 Sweden +46 Switzerland +41 Syria +963 Taiwan +886 Tajikistan +992 Tanzania +255 Thailand +66 Timor-Leste +670 Togo +228 Tokelau +690 Tonga +676 Trinidad & Tobago +1 Tunisia +216 Turkey +90 Turkmenistan +993 Turks & Caicos Islands +1 Tuvalu +688 U.S. Virgin Islands +1 Uganda +256 Ukraine +380 United Arab Emirates +971 United Kingdom +44 United States +1 Uruguay +598 Uzbekistan +998 Vanuatu +678 Vatican City +39 Venezuela +58 Vietnam +84 Wallis & Futuna +681 Western Sahara +212 Yemen +967 Zambia +260 Zimbabwe +263 Resume/CV

• Attach Attach Dropbox Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn profile:
• Add a link to your LinkedIn profile.

Location:

• The city and country where you are currently located. Do you require visa support to work in the US?
• Select... What are your salary expectations?
• Select... Your gross annual OTE expectations. Do you have experience with complex, API-first SaaS products?
• Select... In previous Customer Success (or similar) roles, have you been responsible for and measured by renewals, upsell, & churn?
• Select.

.. By checking this box, I agree to allow Talon.

One to retain my data for future opportunities for employment for up to 1095 days after the conclusion of consideration of my current application for employment. Submit application