Customer Success Manager Reynolds and Reynolds - 3.1 North Andover, MA Job Details Full-time $70,000 - $95,000 a year 7 days ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Work from home Parental leave 401(k) 6% Match Vision insurance 401(k) matching Volunteer time off Flexible schedule Life insurance Referral program Qualifications Post-sales product instruction Spanish Customer relationship building E-learning (training delivery method) Telematics Zoom Intercom Automotive fleet service center experience Zendesk Automotive rental industry experience Instructor-led training (training delivery method) Online training platform teaching experience E-learning platforms Managing projects Online instruction CRM system proficiency Productivity software Video conferences (communication methods) HubSpot Account management Full Job Description

•In office position working Monday-Friday 8am-5pm EST

• TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our valued TSD and Zubie customers. This role is responsible for managing a dedicated book of business, focusing on onboarding new clients, maintaining account health, conducting business reviews, driving renewals and expansions, and gathering testimonials. This role requires strong communication skills, customer empathy, problem-solving abilities, and excellent relationship-building skills. Responsibilities will include, but are not limited to: Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities Build strong, trust-based relationships with customers to understand their needs and ensure satisfaction Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals Partner with sales, product, and marketing teams to address customer needs and improve the overall experience

Requirements:

3-5 years of experience in account management or customer success required Proficiency in Zendesk, Intercom, and/or Hubspot required Relevant industry experience in automotive fleet, rental, or telematics preferred College degree preferred Bilingual in Spanish preferred Experience in delivering web-based training for customers via phone, Zoom, or email Excellent communication and relationship building skills Strong project management and prioritization skills Proficient in MS Office products

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Professional development and training Promotion from within Reynolds offers work-from-home days, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week. Paid vacation and sick days Eight paid holidays Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Job Type:

Full-time Pay:

$70,000.00 - $95,000.00 per year

Benefits:

401(k) 401(k) 6% Match 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance Volunteer time off Work from home

Experience:

account management or customer success: 3 years (Required) Ability to

Commute:

North Andover, MA 01845 (Required)

Work Location:

Hybrid remote in North Andover, MA 01845