Ecommerce Product and Customer Service Coordinator Ed Mitchell Inc - 1.0 Westport, CT Job Details Full-time From $20 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Retail customer service procedures Retail store experience Full Job Description Mitchell Stores is a family-owned luxury retailer known for top class customer service. Become an integral part of the Mitchells Stores business as a full time Ecommerce Product and Customer Service Coordinator at our Westport Location.

Schedule:

Hybrid 5-day week, mandatory 3 days onsite after first 2 weeks onsite for training

Responsibilities:

E-Concierge customer service support, including but not limited to: Answering the E-Concierge 800 number, E-Concierge e-mails (E-Concierge hours: Monday - Saturday 9am to 6pm EST) fielding product, sizing, order and alteration inquiries. Assist with order management, monitoring the queue throughout the day - to ensure that all orders are fulfilled in a timely manner (Farfetch orders included) Product management, including but not limited to: Organization of merchandise for photography (needs photography v. needs detailing etc.) Hanging and steaming merchandise for photographers (when onsite) Writing accurate and detailed product descriptions for the website (men's, women's and jewelry) Preforming regular site maintenance to ensure photography, descriptions, color and categorizations are correct

Suggested Qualifications:

Flexibility to work Saturdays on 5 - 6 week rotating basis Retail customer service experience required, ideally luxury Problem solving skills, ability to set priorities and perform under pressure with demonstrated leadership skills Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business Possess strong organizational, time management, written and oral communication skills Self-starter Mitchell Stores is an Equal Opportunity Employer (EOE). We offer a competitive salary and a generous benefits package.

Benefits:

401(k) 401(k) employer match Dental insurance Employee assistance program Employee discount Flexible spending accounts Health insurance Life insurance Paid time off Vision insurance Long-Term Disability