PFP Client Experience Administrator — Job Description PFP is hiring a part-time Client Experience Administrator (15-20 hrs/week, $20-25/hr) to run lead follow-up, client retention, and social content across both Rockville locations. Position Administrator — Client Experience Company Prepare for Performance (PFP) Location Rockville, MD — 409 N Stonestreet Ave & 1049 Taft Street Type Part-time Hours 15-20 hours/week Pay $20.00-$22.00/hour Work Location Hybrid — in-person at both locations, some remote admin work Key Result Areas Lead Follow-Up Client Experience At-Risk Calls Client Recognition Trial Client Experience Marketing KPIs (Monthly/Quarterly) KRA Target Lead Follow-Up 15 Success Sessions booked per month Client Experience Inbox Zero daily, 100% onboarding completed, 40-lead engagement goal (LEG) per month At-Risk Calls 100% of at-risk clients called Client Recognition 12 clients recognized per month (FB, testimonials, spotlights) Trial Client Experience 65% monthly trial-to-member conversion These are starting targets carried over from the AA framework — adjust once you see PFP's actual lead volume.

Responsibilities Manage daily client communications:

scheduling, registration, onboarding, and membership questions Follow up on incoming leads, track them in GROW, and book Action Plan Calls — for both the youth athlete program (Stonestreet Ave) and the adult 40+ program (Taft Street) Call or text every at-risk client and log outcomes Run trial-client follow-up to hit the monthly conversion target Recognize clients monthly through Facebook posts, testimonials, and spotlights Publish scheduled marketing material (emails, flyers, promos) on time Handle incoming calls and emails with a fast, professional response Support the General Manager with scheduling, documents, and correspondence Order office supplies and manage inventory Help coordinate PFP events (Client Appreciation Week, gifting, etc.) Requirements High school diploma or equivalent; Associate's or Bachelor's preferred 1-2 years of administrative experience Strong written and verbal communication Organized, able to multitask and manage a lead pipeline across both program lines (youth athletes and adult 40+) Comfortable with Google Drive (Sheets, Docs) Comfortable learning GoHighLevel (PFP's CRM) Able to work independently and commute to Rockville, MD Preferred Experience in a fitness, wellness, or service-industry admin role Basic knowledge of the fitness/training space

Pay:

$20.00 - $22.00 per hour Expected hours: 15.0 - 20.0 per week

Work Location:

Hybrid remote in Rockville, MD 20850