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DonorConnect
Organ Referral Coordinator
Career Insights for Customer Service Supervisor
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$62,284 / year median in the U.S.
+2% projected growth
Job Description
Organ Referral Coordinator Are you an ICU nurse looking for something different? Are you interested in using your expert knowledge and strong communication skills to do rewarding and life-saving work in a new way, while working from home? Join our team as an Organ Referral Coordinator and facilitate the gift of life through organ donation and transplantation! Under the supervision of the Organ Referral Manager, job duties include: Assumes responsibility for timely response to referrals and coordination with hospital, transplant center, other OPO, and DonorConnect staff in managing referrals, imports, flyouts, and miscellaneous calls. Adheres to DonorConnect and regulatory requirements. Completes case follow-up tasks, referral and import documentation, LMS trainings, time sheets, and any other requirements by designated deadlines. Responds to email, text, and phone communication in a timely manner. Assumes responsibility to be an effective and contributing team member by holding one's self and peers accountable and supporting continuous improvement within the team and organization wide. Demonstrates collaboration and an understanding of other internal and external teams. DonorConnect is a federally designated nonprofit community service organization dedicated to recovering organs and tissues used for life-saving transplants. Our employees help save and heal lives! At DonorConnect, we expect your behavior will be consistent with our I CARE + values - integrity, collaboration, accountability, respect and expertise.