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KI
Kirby Insurance
Personal Lines Account Manager
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$84,316 / year median in Massachusetts
-11% projected decline
Job Description
Personal Lines Account Manager Kirby Insurance Whitman, MA Job Details Permanent | Full-time $70,000 - $80,000 a year 4 days ago Benefits Health insurance 401(k) Paid time off Work from home 401(k) matching Flexible schedule Qualifications Account development Attention to detail Customer relationship management Organizational skills Account management Full Job Description BJ Kirby Insurance Agency is an established independent insurance agency in Whitman, MA serving individuals and families throughout the South Shore. We're looking for an experienced Personal Lines Account Manager to join our team and take ownership of day-to-day client service and account management. We're a small, relationship-focused agency. This is not a call center environment. We want someone who enjoys getting to know clients, solving problems, and following things through from start to finish. What You'll Do Manage day-to-day servicing of personal lines accounts Handle policy changes, billing questions, mortgagee requests, and carrier correspondence Work through underwriting issues, cancellations, non-pay situations, and other client needs Review renewals and identify accounts that need additional attention Identify cross-sell and remarketing opportunities Communicate directly with clients and insurance carriers by phone and email Maintain accurate account notes and follow open items through to completion Work with the agency team on more complicated coverage and client situations Help us improve workflows and make smart use of new technology What We're Looking For Personal lines insurance experience, ideally 3+ years Independent insurance agency experience preferred Massachusetts insurance license preferred Strong knowledge of personal auto and homeowners insurance Excellent communication and customer service skills Strong organization and attention to detail Ability to work independently and take ownership of client issues Comfortable learning new systems and technology Most importantly, we're looking for someone who takes ownership. When a client has a problem, you don't simply pass it along. You help get it resolved. Why BJ Kirby? We're a small independent agency where employees have autonomy, their work matters, and clients are treated like people rather than policy numbers. You'll work with an experienced team, develop real relationships with clients, and have an opportunity to help shape how the agency operates as we continue to modernize and grow. We're looking for someone who wants a long-term home with an independent agency and wants to be an important part of the team.